For our shipments we use DHL or TNT international express service. All services make deliveries between Monday and Friday from 9am till 6pm. All orders ship directly from our warehouse in Como.
The Products will be delivered to the location specified in the Order by the Customer. If the Customer has provided incorrect information in the Order about the Products delivery destination, Rugi Home cannot be held responsible in any way for any consequence arising from the above-mentioned incorrect information provided in the Order by the Customer.
Shipping charges can vary depending on the size, weight and quantity of your purchases and depending on the destination, so the amount will be displayed at the checkout page, after entering the delivery address. Shipment costs are free of charge for deliveries made in Italy, except for the Islands, while they have to be paid in Europe and in the Extra CEE countries. Shipment only takes place after the payment has been received.
Shipping times may vary: for shipments to Italy, consider 2-3 working days, for shipment to Europe, 3-4 working days and for countries outside the EEC a maximum of 7 working days. Rugi Home does not assume any responsibility for delays due to customs clearance or payment transaction. Please note that you will have 30 days from the shipment of your order to contact us if you do not receive it. After this period, we cannot guarantee the refund. If for any reason the shipment is delayed beyond the estimated delivery time, you will be advised by email firstname.lastname@example.org.
All our products travel properly packaged. We recommend to always check the number and the good packages condition, otherwise the complaint must be made immediately to the courier and promptly notify us of the happened. In this case the costs of replacement and return will be borne by Rugi Home.
Enter a reliable delivery address! Our courier delivers during the normal business hours (9.00-18.00), for this reason we recommend to choose an address where he will find someone to arrange the delivery. For that places away from towns, we recommend to indicate when ordering, a telephone number in order to facilitate the courier work.
A summary of shipping options appears here below:
For Italy it’s free of charge excluding the Islands / 2-3 working days delivery (Mon-Fri excluding public holidays)
For Europe 20€ / 3-4 working days delivery (Mon-Fri excluding public holidays)
For Nord America 55€ / max 7 working days delivery (Mon-Fri excluding public holidays)
For Asia/ Australia 65€ / max 7 working days delivery (Mon-Fri excluding public holidays)
For Sud Africa/ Sud America 65€ / max 7 working days delivery (Mon-Fri excluding public holidays)
Import duty and tax may be applied by local customs authorities. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authorities.
We don’t sell our products in these countries: Argentina, Brazil, Russia, South Korea, Thailand and Taiwan.
For more information please contact us.
If for any reason you are not satisfied about the products received, you are entitled to replace the goods with another one of equal amount, or refund of the entire value, within 14 days of receipt of the goods, by making a request sending an email to email@example.com.
The purchased product must be returned unused and in its original integral packaging and resaleable together with the purchase document. The returned and replaced goods travel at the cost of the customer and the replacement request will be accepted after the verification of the product and its packaging condition.
The effective time for crediting or returning the amounts you pay for the products purchase depends on the used payment methods:
- purchase by credit/debit card: the refund time depends on the credit/debit card company, but normally it takes place within two account statements. Remember that the value date of the credit is the same as the debit, so you will not suffer any loss in terms of bank interest.
- Delivery cash payment: the refund is made to the bank account provided by you, so the refund time depends on the accuracy of the data you enter, normally the crediting takes place within fourteen (14) days.
Rugi Home on its part, will replace the goods with another one of equal amount choosen by the customer, as long as it is available online, otherwise it will refund the entire product amount, except for the shipping cost.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Rugi Home can retain the refund until it has received the Products or until the Customer has demonstrated that he has sent the Products, depending on which situation occurs first.
The shipment, until the receipt confirmation in the Rugi Home warehouse, is under the complete customer responsibility.